Refund and Returns Policy

Last Updated: 14 September 2026

At Diplomat Oman, we want our customers to be satisfied with their purchases.

This Refund and Returns Policy explains the conditions under which products purchased from diplomat-om.com may be returned or exchanged.

1. Return Period

You may request a return or exchange within 14 days of receiving your order, subject to the conditions below.

Please contact us before returning any item.

Phone: +968 96606805
Email: diplomat.omani@gmail.com

2. Return Conditions

To qualify for a return or exchange, the product must:

  • Be unused and unworn.
  • Be clean and undamaged.
  • Be in its original condition.
  • Include the original box, packaging, labels, and accessories.
  • Show no signs of outdoor use.
  • Be accompanied by proof of purchase or the relevant order number.

For footwear, customers may try the product on indoors to check the size, but footwear showing signs of outdoor use, dirt, scratches, damage, or wear may not be accepted.

3. Non-Returnable Products

Unless required otherwise by applicable law, we may refuse returns for:

  • Products that have been worn or used.
  • Products damaged after delivery by the customer.
  • Products returned without their original packaging.
  • Personalized or customized products.
  • Products altered at the customer’s request.
  • Clearance or final-sale products where clearly identified as non-returnable.
  • Products that cannot reasonably be resold due to hygiene or condition concerns.

Defective or incorrectly supplied products will be handled separately.

4. Wrong or Defective Products

If you receive:

  • The wrong product.
  • The wrong size or color compared with your confirmed order.
  • A damaged product.
  • A defective product.

please contact us as soon as possible.

Send us:

  • Your order number.
  • Your name and phone number.
  • A description of the problem.
  • Clear photographs or video, where applicable.

Once the issue is verified, we may offer a replacement, exchange, repair, refund, or another appropriate solution.

Where an error was caused by Diplomat Oman, reasonable return or replacement delivery costs will normally be handled by us.

5. Size Exchanges

If you ordered the wrong size and wish to exchange the product, please contact us to confirm whether the required size is available.

Exchanges are subject to stock availability.

If the product is not defective and the exchange is requested because of customer preference or incorrect size selection, additional delivery charges may apply.

6. Change-of-Mind Returns

Where accepted, a change-of-mind return must meet all return conditions described in this policy.

The customer may be responsible for return delivery charges unless otherwise agreed by Diplomat Oman.

Original delivery charges may be non-refundable where permitted by applicable law.

7. Return Inspection

Returned products will be inspected after they are received.

We reserve the right to reject a return or reduce the refund where a product:

  • Has been worn.
  • Has been damaged.
  • Is dirty.
  • Is missing packaging or accessories.
  • Is no longer in a resalable condition because of customer handling.

8. Refund Processing

Once an approved return has been received and inspected, we will process the refund.

Where possible, refunds will be made using the same payment method used for the original purchase.

The time required for funds to appear in your account may depend on your bank or payment provider.

9. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible.

If the order has not yet been processed or shipped, we may be able to cancel it.

If the order has already been dispatched, it may need to be handled as a return.

10. Damaged Packages

If a package appears seriously damaged when delivered, please photograph the package before opening it where possible.

Contact us immediately if the contents are damaged.

11. Refund Exceptions

Refunds will not normally be provided for damage caused by:

  • Misuse.
  • Incorrect cleaning.
  • Normal wear and tear.
  • Improper storage.
  • Accidental damage.
  • Unauthorized repair or alteration.

12. Your Legal Rights

Nothing in this Refund and Returns Policy is intended to restrict any mandatory consumer rights available to customers under applicable laws and regulations of the Sultanate of Oman.

13. Contact Us

For returns, exchanges, or refunds, contact:

Diplomat Oman
Sultanate of Oman – Shinas
Phone: +968 96606805
Email: diplomat.omani@gmail.com
Website: diplomat-om.com